LUXDrive

Legal

Refund Policy

Effective 25 October 2026 · Version 2.0

1. Overview

We want you to buy LUXDrive with confidence. This policy applies to purchases made on luxdrive.cloud. Orders are sold by Paddle.com Market Limited, our merchant of record, which issues the refund to your original payment method; Paddle's Checkout Buyer Terms also apply. Where consumer law in your country gives you stronger rights, those rights are not limited by this policy.

2. Free trial

Every new subscription starts with a 14-day free trial. Nothing is charged during the trial, and you can cancel at any time before it ends without paying. If you do not cancel, the first charge is made when the trial ends.

3. Subscriptions

  • First charge. If LUXDrive is not right for you, you may ask for a full refund within 14 days of the first charge after the trial.
  • Renewals. A monthly or yearly renewal is refundable in full within 14 days of the charge if the workspace was not used in that period (no sign-ins and no uploads), for example when you forgot to cancel.
  • Plan changes. Upgrades are charged pro rata by Paddle. If you downgrade, the new price applies from the next renewal and the current period is not refunded.
  • Yearly plans. After the 14-day window a yearly plan is not refunded pro rata for the unused months, but you keep full access until the term ends and it will not renew if you cancel.

4. Perpetual licenses

  • A perpetual on-premises license is refundable in full within 30 days of purchase if the license key has not been activated on a server.
  • If you activated it, we still refund within 30 days when a defect that we cannot fix within a reasonable time prevents your intended use, and you tell us what you tried.
  • Annual maintenance is refundable within 14 days of the charge if you have not downloaded an update released under it.
  • A refund revokes the license key; the server stops accepting it at its next license check and you must stop using the software.

5. When the service does not work

If the hosted service is unavailable or seriously degraded for reasons on our side beyond the availability target in the Terms of Service, write to us. Depending on the impact we will extend your subscription, credit your account or refund the affected period. We handle these cases individually and in good faith.

6. What is not refundable

  • Charges older than the windows above, except where the law requires otherwise;
  • Periods in which a workspace was suspended or terminated for breach of the Terms of Service;
  • Taxes that Paddle has already remitted to the authorities may be refunded only together with the related charge, in line with local tax rules;
  • Custom work, onboarding and migration services after delivery began, unless agreed otherwise in writing;
  • Enterprise agreements, which follow the terms of the signed contract.

7. How to request a refund

Write to admin@luxdrive.cloud with the subject "Refund" and include the organization name, the administrator's e-mail address and the receipt or order number from Paddle. You may also reply to your receipt e-mail or ask Paddle directly at paddle.net. We answer within 2 business days. Approved refunds are issued by Paddle to the original payment method and usually reach you within 5 to 10 business days, depending on your bank. Currency conversion differences are outside our control.

8. Cancelling a subscription

You can cancel any time from the customer portal link in your receipt e-mail, from the workspace administration page, or by writing to us. Cancelling stops the next renewal; access continues until the end of the paid period. After the workspace ends you can export your files for 30 days, as described in the Terms of Service.

9. Chargebacks and consumer rights

Please contact us before disputing a charge with your bank; we can usually resolve it faster and without affecting your account. Nothing here limits statutory rights, including cooling-off or withdrawal rights that apply to consumers in your jurisdiction. Business purchases for a company are not consumer purchases unless the law of your country says otherwise.